Refund and Returns Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We ask for information on your bird in order to size the falconry hood as accurately as possible. All birds differ slightly, and sizing is not an exact science so we will accept returns for hoods that do not fit. The returned hood will need to be in the original condition. If you purchase a hood that is not the right size for your bird, please return it unused, unmarked and undamaged with details of the sizing problem and we will happily send you a new one.
For each falconry hood order please specify the bird’s breed, sex, flying weight and if possible the head size measurement behind the eyes.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.